Yrah Francheska Bautista
Virtual Assistant
Summary
Rea Maglonzo
Talent Acquisition Specialist
Detail-oriented Virtual Assistant with extensive experience in administrative support, process management, and client communication. Proficient in managing schedules, handling inbound and outbound calls, and utilizing various CRM and productivity tools to enhance operational efficiency. Skilled in quality assurance and data management, ensuring accuracy and compliance across all tasks.
Skills
Organizational SkillsAnswering CallsTime ManagementQuality CheckingAdministrativeProcess Improvement
Tools
WebPTTheraBillTebraWeaveSalesforceOutlookCiscoErinSproutWorkdayElvisMicrosoft ExcelMicrosoft WordMicrosoft PowerPointRingCentralMojo DialerPodioHubstaffTimeClock WizardLarkLoomZoomSkypeGoogle MeetCalendlyCanvaRobinTeam ViewerAny Desk
Experience
Virtual Assistant Patient Care Coordinator
Movement Plus Physical Therapy
April 2023 - December 2025
- Managed faxes, prior authorizations, and insurance verifications
- Handled massage therapy billing and processed patient referrals
- Updated patient information and ICD codes accurately
- Conducted chart audits and maintained referral sheets
- Scheduled patient appointments and managed intake forms
- Handled inbound calls for new patient registrations
- Sent out patient plans of care and outcome reports
⭐ Core Skills: Administrative Support, Scheduling, Client Communication, Data Management
🔧 Tools Used: WebPT, EHR/EMR
Recruitment Manager
Hello Home Doctor
May 2022 - February 2023
- Managed billing and home health administrative tasks
- Conducted inbound and outbound calls for recruitment
- Recruited doctors and Virtual Assistants for patient support roles
- Coordinated communication between candidates and the company
⭐ Core Skills: Client Communication, Administrative Support, Time Management
🔧 Tools Used: Outlook, Microsoft Office 365 / Suite (Word, Excel, PowerPoint, OneDrive, Outlook, Teams)
Compliance Specialist
Nexa Mortgage
January 2022 - April 2022
- Performed credit analysis and generated reports
- Assessed credit risk and analyzed financial data
- Communicated with loan officers and branch managers
- Conducted weekly training for new loan officers
- Ensured all compliance documents were correctly filed
⭐ Core Skills: Data Management, Quality Assurance, Administrative Support
🔧 Tools Used: Microsoft Office 365 / Suite (Word, Excel, PowerPoint, OneDrive, Outlook, Teams)
Quality Analyst
IQVIA
March 2019 - December 2021
- Performed quality checks on lab manuals and flowcharts
- Ensured accuracy in data entry for clinical trials
- Managed communications via email and SMS
- Handled both inbound and outbound calls for various projects
⭐ Core Skills: Quality Assurance, Data Management, Process Improvement
🔧 Tools Used: Microsoft Office 365 / Suite (Word, Excel, PowerPoint, OneDrive, Outlook, Teams)
Customer Service Representative
Wheelzy
January 2018 - February 2019
- Provided detailed information about company services
- Answered customer questions with accuracy and efficiency
- Resolved emerging customer problems effectively
- Facilitated the process of purchasing vehicles from sellers
⭐ Core Skills: Client Communication, Time Management, Organizational Skills
🔧 Tools Used: Outlook
Appointment Setter
Slabs Solutions
June 2016 - December 2017
- Contacted potential customers to introduce company services
- Scheduled appointments for the sales team
- Managed a high volume of outbound calls daily
- Maintained records of customer interactions and appointments
⭐ Core Skills: Scheduling, Client Communication, Time Management
🔧 Tools Used: Mojo Dialer
Virtual Assistant Patient Care Coordinator
Movement Plus Physical Therapy
April 2023 - December 2025
- Managed faxes, prior authorizations, and insurance verifications
- Handled massage therapy billing and processed patient referrals
- Updated patient information and ICD codes accurately
- Conducted chart audits and maintained referral sheets
- Scheduled patient appointments and managed intake forms
- Handled inbound calls for new patient registrations
- Sent out patient plans of care and outcome reports
⭐ Core Skills: Administrative Support, Scheduling, Client Communication, Data Management
🔧 Tools Used: WebPT, EHR/EMR
Recruitment Manager
Hello Home Doctor
May 2022 - February 2023
- Managed billing and home health administrative tasks
- Conducted inbound and outbound calls for recruitment
- Recruited doctors and Virtual Assistants for patient support roles
- Coordinated communication between candidates and the company
⭐ Core Skills: Client Communication, Administrative Support, Time Management
🔧 Tools Used: Outlook, Microsoft Office 365 / Suite (Word, Excel, PowerPoint, OneDrive, Outlook, Teams)
Compliance Specialist
Nexa Mortgage
January 2022 - April 2022
- Performed credit analysis and generated reports
- Assessed credit risk and analyzed financial data
- Communicated with loan officers and branch managers
- Conducted weekly training for new loan officers
- Ensured all compliance documents were correctly filed
⭐ Core Skills: Data Management, Quality Assurance, Administrative Support
🔧 Tools Used: Microsoft Office 365 / Suite (Word, Excel, PowerPoint, OneDrive, Outlook, Teams)
Quality Analyst
IQVIA
March 2019 - December 2021
- Performed quality checks on lab manuals and flowcharts
- Ensured accuracy in data entry for clinical trials
- Managed communications via email and SMS
- Handled both inbound and outbound calls for various projects
⭐ Core Skills: Quality Assurance, Data Management, Process Improvement
🔧 Tools Used: Microsoft Office 365 / Suite (Word, Excel, PowerPoint, OneDrive, Outlook, Teams)
Customer Service Representative
Wheelzy
January 2018 - February 2019
- Provided detailed information about company services
- Answered customer questions with accuracy and efficiency
- Resolved emerging customer problems effectively
- Facilitated the process of purchasing vehicles from sellers
⭐ Core Skills: Client Communication, Time Management, Organizational Skills
🔧 Tools Used: Outlook
Appointment Setter
Slabs Solutions
June 2016 - December 2017
- Contacted potential customers to introduce company services
- Scheduled appointments for the sales team
- Managed a high volume of outbound calls daily
- Maintained records of customer interactions and appointments
⭐ Core Skills: Scheduling, Client Communication, Time Management
🔧 Tools Used: Mojo Dialer
Education
No Course
Business Administration Major in Marketing
No Date
No Course
Business Administration Major in Marketing
No Date
Certifications & Training Courses
Get Ninja Executive Assistant Training Program
Get Ninja Inc.
- Client-First Ownership & Professional Standards: Trained to operate with full accountability, proactive problem-solving, and a client-first mindset. Emphasis on anticipating needs, maintaining discretion, and consistently improving efficiency and outcomes.
- Executive Support & Operational Excellence: Developed the skills to support executives at a strategic level, including calendar and inbox management, task prioritization, documentation, research, and cross-functional coordination in fast-paced environments.
- Technology & AI-Enabled Productivity: Hands-on training in using modern productivity tools and AI to enhance research, writing, data organization, and workflow optimization. Focus on applying technology responsibly with strong human judgment.
- Real-World Scenarios & Performance Validation: Training completed through scenario-based exercises and practical assessments, demonstrating readiness to deliver high-impact executive support from day one.
