Yrah Francheska Bautista
Virtual Assistant
Summary
Rea Maglonzo
Talent Acquisition Specialist
Detail-oriented Virtual Assistant with extensive experience in administrative support, process improvement, and client communication. Proficient in managing schedules, handling inbound and outbound calls, and ensuring quality and compliance across various tasks. Adept at utilizing a wide range of software tools to enhance efficiency and support business operations effectively.
Skills
Organizational SkillsAnswering CallsTime ManagementQuality CheckingAdministrativeProcess Improvement
Tools
WebPTTherabillTebraWeaveSalesforceOutlookCiscoErinSproutWorkdayElvisMicrosoft ExcelMicrosoft WordMicrosoft PowerPointRingCentralMojo DialerPodioHubstaffTimeClock WizardLarkLoomZoomSkypeGoogle MeetCalendlyCanvaRobinTeam ViewerAnyDesk
Experience
Virtual Assistant Patient Care Coordinator
Movement Plus Physical Therapy
April 2023 - Present
- Managed faxes, prior authorizations, and insurance verifications
- Handled billing for massage therapy and processed patient referrals
- Updated patient information and ICD codes accurately
- Conducted chart audits and maintained referral sheets
- Managed inbound calls for new patient inquiries
- Scheduled patient appointments and sent intake forms
- Sent patient plan of care documents and outcome reports
⭐ Core Skills: Administrative Support, Quality Checking, Answering Calls, Time Management
🔧 Tools Used: WebPT, Therabill, Tebra, Weave
Recruitment Manager
Hello Home Doctor
May 2022 - February 2023
- Managed billing and home health administrative tasks
- Conducted inbound and outbound recruitment calls
- Sourced Doctors and VAs for home health patient support roles
- Coordinated communication between candidates and the company
⭐ Core Skills: Answering Calls, Administrative Support, Organizational Skills
🔧 Tools Used: Outlook, Microsoft Office 365, Zoom
Compliance Specialist
Nexa Mortgage
January 2022 - April 2022
- Performed credit analysis, reporting, and risk assessment
- Analyzed data to ensure regulatory compliance
- Communicated with loan officers and Branch Managers
- Conducted weekly training for new Loan Officers
- Ensured all compliance documents were correctly filed
⭐ Core Skills: Data Analysis, Process Improvement, Administrative Support
🔧 Tools Used: Salesforce, Outlook
Quality Analyst
IQVIA
March 2019 - December 2021
- Checked quality of lab manuals for clinical trials
- Ensured accuracy in data entry and flowchart processes
- Managed communications via emails and SMS
- Handled both inbound and outbound calls for various projects
⭐ Core Skills: Quality Checking, Data Analysis, Answering Calls
🔧 Tools Used: Microsoft Office 365, Outlook
Customer Service Representative
WHEELZY
January 2018 - February 2019
- Provided service information and answered customer questions
- Resolved emerging customer problems with accuracy
- Handled inquiries efficiently to ensure customer satisfaction
- Facilitated the process of purchasing vehicles from sellers
⭐ Core Skills: Answering Calls, Time Management, Administrative Support
🔧 Tools Used: Cisco, Outlook
Appointment Setter
Slabs Solutions
June 2016 - December 2017
- Contacted potential customers to schedule appointments
- Managed scheduling for company sales representatives
- Performed outbound calls to timeshare owners
- Assisted clients with exiting their timeshare properties
⭐ Core Skills: Answering Calls, Organizational Skills, Time Management
🔧 Tools Used: Mojo Dialer, RingCentral
Virtual Assistant Patient Care Coordinator
Movement Plus Physical Therapy
April 2023 - Present
- Managed faxes, prior authorizations, and insurance verifications
- Handled billing for massage therapy and processed patient referrals
- Updated patient information and ICD codes accurately
- Conducted chart audits and maintained referral sheets
- Managed inbound calls for new patient inquiries
- Scheduled patient appointments and sent intake forms
- Sent patient plan of care documents and outcome reports
⭐ Core Skills: Administrative Support, Quality Checking, Answering Calls, Time Management
🔧 Tools Used: WebPT, Therabill, Tebra, Weave
Recruitment Manager
Hello Home Doctor
May 2022 - February 2023
- Managed billing and home health administrative tasks
- Conducted inbound and outbound recruitment calls
- Sourced Doctors and VAs for home health patient support roles
- Coordinated communication between candidates and the company
⭐ Core Skills: Answering Calls, Administrative Support, Organizational Skills
🔧 Tools Used: Outlook, Microsoft Office 365, Zoom
Compliance Specialist
Nexa Mortgage
January 2022 - April 2022
- Performed credit analysis, reporting, and risk assessment
- Analyzed data to ensure regulatory compliance
- Communicated with loan officers and Branch Managers
- Conducted weekly training for new Loan Officers
- Ensured all compliance documents were correctly filed
⭐ Core Skills: Data Analysis, Process Improvement, Administrative Support
🔧 Tools Used: Salesforce, Outlook
Quality Analyst
IQVIA
March 2019 - December 2021
- Checked quality of lab manuals for clinical trials
- Ensured accuracy in data entry and flowchart processes
- Managed communications via emails and SMS
- Handled both inbound and outbound calls for various projects
⭐ Core Skills: Quality Checking, Data Analysis, Answering Calls
🔧 Tools Used: Microsoft Office 365, Outlook
Customer Service Representative
WHEELZY
January 2018 - February 2019
- Provided service information and answered customer questions
- Resolved emerging customer problems with accuracy
- Handled inquiries efficiently to ensure customer satisfaction
- Facilitated the process of purchasing vehicles from sellers
⭐ Core Skills: Answering Calls, Time Management, Administrative Support
🔧 Tools Used: Cisco, Outlook
Appointment Setter
Slabs Solutions
June 2016 - December 2017
- Contacted potential customers to schedule appointments
- Managed scheduling for company sales representatives
- Performed outbound calls to timeshare owners
- Assisted clients with exiting their timeshare properties
⭐ Core Skills: Answering Calls, Organizational Skills, Time Management
🔧 Tools Used: Mojo Dialer, RingCentral
Education
No Course
Business Administration Major in Marketing
No Date
No Course
Business Administration Major in Marketing
No Date
Certifications & Training Courses
Get Ninja Executive Assistant Training Program
Get Ninja Inc.
- Client-First Ownership & Professional Standards: Trained to operate with full accountability, proactive problem-solving, and a client-first mindset. Emphasis on anticipating needs, maintaining discretion, and consistently improving efficiency and outcomes.
- Executive Support & Operational Excellence: Developed the skills to support executives at a strategic level, including calendar and inbox management, task prioritization, documentation, research, and cross-functional coordination in fast-paced environments.
- Technology & AI-Enabled Productivity: Hands-on training in using modern productivity tools and AI to enhance research, writing, data organization, and workflow optimization. Focus on applying technology responsibly with strong human judgment.
- Real-World Scenarios & Performance Validation: Training completed through scenario-based exercises and practical assessments, demonstrating readiness to deliver high-impact executive support from day one.
