Francesca Louise Mendez
Executive Assistant
Summary
Korina Carla Basco
Talent Acquisition Specialist
Experienced Executive and Administrative Assistant with over 5 years of expertise supporting teams in the real estate, logistics, and e-commerce sectors. Proficient in calendar and email management, coordinating between departments, and processing sales documentation. Skilled in utilizing a wide range of CRM and productivity tools to streamline administrative operations and support senior management.
Skills
Data entry and record managementSales order processing and documentationCalendar and email managementCoordination between sales, logistics, and finance teamsNegotiation and follow-up skillsActive listening and problem-solving
Tools
HubSpotSalesforceZoho CRMPipedriveFreshsalesGoogle WorkspaceMicrosoft OfficeTrelloAsanaClickUpGoogle Data StudioQuickBooksXeroCanvaZapierGoogle CalendarApple CalendarNotionQuickBooks / XeroTealWorkdayBambooHRZoho RecruitBreezy HRLinkedIn RecruiterIndeedGlassdoorRingCentralAircallSkypeZoomLeverTMSTruckstop Load BoardDATKeep TruckinSlackSamsaraGhlCapcutCalendlyMonday.com
Experience
Administrative Assistant
MAERSK-Australia
04/2025 - 08/2025
- Provided daily administrative support to the sales team
- Followed up with customers to ensure complete issue resolution
- Collaborated with sales, logistics, and technical support teams
- Prepared and processed sales orders, quotes, and invoices
⭐ Core Skills: Administrative Support, Customer Follow-Up, Inter-departmental Coordination, Sales Order Processing, Documentation.
🔧 Tools Used: Microsoft Office 365 / Suite, Slack, Zoom, Salesforce.
Executive Assistant
Professional Movers of Charleston
04/2024 - 03/2025
- Scheduled meetings, appointments, and client follow-ups
- Managed leads, data entry, and client communications
- Monitored inventory and coordinated with warehouse teams
- Assisted in tracking KPIs, sales forecasts, and targets
⭐ Core Skills: Calendar Management, Lead Management, Data Entry, Inventory Coordination, KPI Tracking, Client Communication.
🔧 Tools Used: Google Workspace, Calendly, Slack, Trello, Zoho CRM.
Sales Admin Assistant
Ray White Company
03/2023 - 03/2024
- Maintained accurate customer data in the CRM system
- Generated sales reports, dashboards, and performance summaries
- Coordinated with logistics and finance for order fulfillment
- Provided clerical support including filing and emailing
⭐ Core Skills: CRM Management, Sales Reporting, Data Management, Order Fulfillment Coordination, Clerical Support.
🔧 Tools Used: Salesforce, Google Workspace, Microsoft Office 365 / Suite, Slack.
Inside Sales Agent
Asurion
02/2022 - 02/2024
- Cultivated relationships with existing customers for repeat business
- Utilized CRM software to track leads and manage accounts
- Managed a team of 5-10 sales representatives
- Provided guidance on best practices in salesmanship
⭐ Core Skills: Relationship Management, Lead Tracking, Account Management, Team Management, Sales Strategy.
🔧 Tools Used: Salesforce, RingCentral, Microsoft Office 365 / Suite, Slack.
CSR/Sales Agent
Concentrix
01/2020 - 08/2022
- Delivered customer service support to staff and patrons
- Answered customer questions regarding products and services
- Resolved inquiries to ensure customer satisfaction
- Maintained a professional and helpful demeanor
⭐ Core Skills: Customer Service, Product Knowledge, Inquiry Resolution, Client Support.
🔧 Tools Used: Zoom, Skype, Microsoft Office 365 / Suite.
Talent Acquisition
TeamSpan
01/2019 - 12/2019
- Managed the end-to-end recruitment process
- Sourced and attracted candidates via online platforms
- Screened resumes and conducted initial interviews
- Evaluated candidate qualifications and cultural fit
⭐ Core Skills: Recruitment, Candidate Sourcing, Resume Screening, Interviewing, Candidate Evaluation.
🔧 Tools Used: LinkedIn Recruiter, Indeed, Breezy HR, BambooHR, Google Workspace.
Customer Service Expert
Inspiro
05/2018 - 12/2018
- Handled objections professionally and with persistence
- Met or exceeded daily, weekly, and monthly call targets
- Made outbound calls to potential clients from a leads database
- Focused on setting appointments for the sales team
⭐ Core Skills: Objection Handling, Target Achievement, Outbound Calling, Appointment Setting, Lead Generation.
🔧 Tools Used: Aircall, Salesforce, Microsoft Office 365 / Suite.
Administrative Assistant
MAERSK-Australia
04/2025 - 08/2025
- Provided daily administrative support to the sales team
- Followed up with customers to ensure complete issue resolution
- Collaborated with sales, logistics, and technical support teams
- Prepared and processed sales orders, quotes, and invoices
⭐ Core Skills: Administrative Support, Customer Follow-Up, Inter-departmental Coordination, Sales Order Processing, Documentation.
🔧 Tools Used: Microsoft Office 365 / Suite, Slack, Zoom, Salesforce.
Executive Assistant
Professional Movers of Charleston
04/2024 - 03/2025
- Scheduled meetings, appointments, and client follow-ups
- Managed leads, data entry, and client communications
- Monitored inventory and coordinated with warehouse teams
- Assisted in tracking KPIs, sales forecasts, and targets
⭐ Core Skills: Calendar Management, Lead Management, Data Entry, Inventory Coordination, KPI Tracking, Client Communication.
🔧 Tools Used: Google Workspace, Calendly, Slack, Trello, Zoho CRM.
Sales Admin Assistant
Ray White Company
03/2023 - 03/2024
- Maintained accurate customer data in the CRM system
- Generated sales reports, dashboards, and performance summaries
- Coordinated with logistics and finance for order fulfillment
- Provided clerical support including filing and emailing
⭐ Core Skills: CRM Management, Sales Reporting, Data Management, Order Fulfillment Coordination, Clerical Support.
🔧 Tools Used: Salesforce, Google Workspace, Microsoft Office 365 / Suite, Slack.
Inside Sales Agent
Asurion
02/2022 - 02/2024
- Cultivated relationships with existing customers for repeat business
- Utilized CRM software to track leads and manage accounts
- Managed a team of 5-10 sales representatives
- Provided guidance on best practices in salesmanship
⭐ Core Skills: Relationship Management, Lead Tracking, Account Management, Team Management, Sales Strategy.
🔧 Tools Used: Salesforce, RingCentral, Microsoft Office 365 / Suite, Slack.
CSR/Sales Agent
Concentrix
01/2020 - 08/2022
- Delivered customer service support to staff and patrons
- Answered customer questions regarding products and services
- Resolved inquiries to ensure customer satisfaction
- Maintained a professional and helpful demeanor
⭐ Core Skills: Customer Service, Product Knowledge, Inquiry Resolution, Client Support.
🔧 Tools Used: Zoom, Skype, Microsoft Office 365 / Suite.
Talent Acquisition
TeamSpan
01/2019 - 12/2019
- Managed the end-to-end recruitment process
- Sourced and attracted candidates via online platforms
- Screened resumes and conducted initial interviews
- Evaluated candidate qualifications and cultural fit
⭐ Core Skills: Recruitment, Candidate Sourcing, Resume Screening, Interviewing, Candidate Evaluation.
🔧 Tools Used: LinkedIn Recruiter, Indeed, Breezy HR, BambooHR, Google Workspace.
Customer Service Expert
Inspiro
05/2018 - 12/2018
- Handled objections professionally and with persistence
- Met or exceeded daily, weekly, and monthly call targets
- Made outbound calls to potential clients from a leads database
- Focused on setting appointments for the sales team
⭐ Core Skills: Objection Handling, Target Achievement, Outbound Calling, Appointment Setting, Lead Generation.
🔧 Tools Used: Aircall, Salesforce, Microsoft Office 365 / Suite.
Education
Bachelor of Science: Business Administration And Human Resources
Saint Francis of Assisi College- Bacoor
10/2015-10/2018
Bachelor of Science: Business Administration And Human Resources
Saint Francis of Assisi College- Bacoor
10/2015-10/2018
Certifications & Training Courses
Get Ninja Executive Assistant Training Program
Get Ninja Inc.
- Client-First Ownership & Professional Standards: Trained to operate with full accountability, proactive problem-solving, and a client-first mindset. Emphasis on anticipating needs, maintaining discretion, and consistently improving efficiency and outcomes.
- Executive Support & Operational Excellence: Developed the skills to support executives at a strategic level, including calendar and inbox management, task prioritization, documentation, research, and cross-functional coordination in fast-paced environments.
- Technology & AI-Enabled Productivity: Hands-on training in using modern productivity tools and AI to enhance research, writing, data organization, and workflow optimization. Focus on applying technology responsibly with strong human judgment.
- Real-World Scenarios & Performance Validation: Training completed through scenario-based exercises and practical assessments, demonstrating readiness to deliver high-impact executive support from day one.
