Denise Abejuela
Virtual Assistant
Summary
Korina Basco
Talent Acquisition Specialist
A highly motivated Virtual Assistant with over 2 years of experience providing comprehensive administrative and executive support. Proficient in managing client relationships, coordinating travel logistics, and streamlining business operations using tools like Notion and HubSpot. Skilled in communication, project management, and problem-solving to ensure seamless support for senior-level clients.
Skills
CommunicationProblem-SolvingProject Management
Tools
Google DocsGoogle MeetGoogle SheetsGoogle CalendarGmailHubSpotZendeskNotionSlackMS WordMS TeamsMS PowerpointZoomAsanaFigmaCapCutDrataDropboxOneDriveAirtableTrelloClickUpDiscordLoom
Experience
Executive Partner/Virtual Assistant
Athena Oraz PH
March 2023 - February 2026
- Managed client relationships using CRM systems and communication
- Provided comprehensive admin support, including client inbox management
- Organized and managed business and personal travel logistics
- Designed and executed operational workflows using Notion
- Tracked and managed business and personal expenses on RAMP
- Cultivated client networks via social media engagement (LinkedIn, X)
- Streamlined communication processes to increase client satisfaction
- Monitored and tracked deals to identify potential customers.
⭐ Core Skills: Executive Support, Travel Coordination, Client Management, Administrative Support, Workflow Design, Expense Tracking, Project Management
🔧 Tools Used: Notion, HubSpot, Slack, Google Workspace, Zoom, Asana, Figma, CapCut, Drata, Dropbox, OneDrive, Airtable, Trello, ClickUp, Discord, Loom
Customer Executive Experience
Probecx
April 2022 - October 2022
- Handled inbound and outbound calls for Avis Budget Group
- Managed communications in a timely and professional manner
- Conducted customer satisfaction surveys to improve service quality
- Analyzed customer feedback to identify areas for improvement
- Contributed insights during client and manager meetings.
⭐ Core Skills: Customer Service, Communication, Client Feedback Analysis, Call Management
🔧 Tools Used: MS Teams, Zoom
Customer Experience Agent
Alorica Philippines
October 2021 - April 2022
- Supported Amazon US Retail customers with inquiries and issues
- Responded to customers via phone, email, and chat professionally
- Resolved customer complaints by providing effective solutions
- Ensured timely follow-up on all customer interactions.
⭐ Core Skills: Customer Support, Problem-Solving, Multi-channel Communication, Complaint Resolution
🔧 Tools Used: Zendesk, MS Teams, Zoom
Executive Partner/Virtual Assistant
Athena Oraz PH
March 2023 - February 2026
- Managed client relationships using CRM systems and communication
- Provided comprehensive admin support, including client inbox management
- Organized and managed business and personal travel logistics
- Designed and executed operational workflows using Notion
- Tracked and managed business and personal expenses on RAMP
- Cultivated client networks via social media engagement (LinkedIn, X)
- Streamlined communication processes to increase client satisfaction
- Monitored and tracked deals to identify potential customers.
⭐ Core Skills: Executive Support, Travel Coordination, Client Management, Administrative Support, Workflow Design, Expense Tracking, Project Management
🔧 Tools Used: Notion, HubSpot, Slack, Google Workspace, Zoom, Asana, Figma, CapCut, Drata, Dropbox, OneDrive, Airtable, Trello, ClickUp, Discord, Loom
Customer Executive Experience
Probecx
April 2022 - October 2022
- Handled inbound and outbound calls for Avis Budget Group
- Managed communications in a timely and professional manner
- Conducted customer satisfaction surveys to improve service quality
- Analyzed customer feedback to identify areas for improvement
- Contributed insights during client and manager meetings.
⭐ Core Skills: Customer Service, Communication, Client Feedback Analysis, Call Management
🔧 Tools Used: MS Teams, Zoom
Customer Experience Agent
Alorica Philippines
October 2021 - April 2022
- Supported Amazon US Retail customers with inquiries and issues
- Responded to customers via phone, email, and chat professionally
- Resolved customer complaints by providing effective solutions
- Ensured timely follow-up on all customer interactions.
⭐ Core Skills: Customer Support, Problem-Solving, Multi-channel Communication, Complaint Resolution
🔧 Tools Used: Zendesk, MS Teams, Zoom
Education
Senior High School, Accountancy Business and Management
Emilio Aguinaldo University
2018-2020
Senior High School, Accountancy Business and Management
Emilio Aguinaldo University
2018-2020
Certifications & Training Courses
Get Ninja Executive Assistant Training Program
Get Ninja Inc.
- Client-First Ownership & Professional Standards: Trained to operate with full accountability, proactive problem-solving, and a client-first mindset. Emphasis on anticipating needs, maintaining discretion, and consistently improving efficiency and outcomes.
- Executive Support & Operational Excellence: Developed the skills to support executives at a strategic level, including calendar and inbox management, task prioritization, documentation, research, and cross-functional coordination in fast-paced environments.
- Technology & AI-Enabled Productivity: Hands-on training in using modern productivity tools and AI to enhance research, writing, data organization, and workflow optimization. Focus on applying technology responsibly with strong human judgment.
- Real-World Scenarios & Performance Validation: Training completed through scenario-based exercises and practical assessments, demonstrating readiness to deliver high-impact executive support from day one.
