CHAIMAA MOUZAHIR
Executive Assistant
Summary
Korina Carla Basco
Talent Acquisition Specialist
Trilingual professional with experience in international relations, communication, and customer support. Skilled in managing multilingual correspondence, coordinating with international partners, and maintaining meticulous CRM records. Proven ability to handle complex client relations and communications in demanding, fast-paced environments.
Skills
CommunicationLeadership through Emotional IntelligenceProject ManagementLegal researchTranslation & EditingIntercultural liaisonComplaint management
Tools
Microsoft Office SuiteGoogle WorkspaceCanvaCRM systemsSocial media platformsWhatsApp BusinessZoomGoogle MeetCalendlyNotion
Experience
International Representative
Amal Youth Association
2025 - Present
- Represented the association in international forums
- Managed all intercultural communications
- Coordinated multilingual correspondence with partners
- Acted as liaison for international institutional partners
⭐ Core Skills: International Relations, Intercultural Communication, Stakeholder Management, Multilingual Correspondence
🔧 Tools Used: Microsoft Office Suite, Google Workspace, Zoom, Google Meet
Communication & Social Media Manager
Chena
Apr 2023 - Sep 2023
- Managed end-to-end digital communication strategy
- Achieved measurable growth in audience engagement
- Produced multilingual content (Arabic, French, English)
- Analyzed performance data to optimize campaigns
⭐ Core Skills: Digital Communication, Content Creation, Social Media Management, Data Analysis, Brand Management
🔧 Tools Used: Social media platforms, Canva, Google Workspace, Notion
Bilingual Customer Relations Officer
Xpercia
Mar 2022 - Aug 2022
- Provided client support in French and English
- Managed complex claims and escalations effectively
- Maintained high client satisfaction rates
- Ensured meticulous CRM records and client follow-up
⭐ Core Skills: Customer Relations, Complaint Management, CRM Administration, Bilingual Communication
🔧 Tools Used: CRM systems, Microsoft Office Suite, WhatsApp Business
English Language & Communication Coach
Wall Street English
Feb 2021 - Jun 2021
- Designed and delivered structured English sessions
- Coached adult and adolescent learners in communication
- Adapted teaching methods to individual needs
- Achieved high engagement results from participants
⭐ Core Skills: Communication Coaching, Curriculum Design, Public Speaking, Training & Development
🔧 Tools Used: Microsoft Office Suite, Zoom, Google Meet
International Representative
Amal Youth Association
2025 - Present
- Represented the association in international forums
- Managed all intercultural communications
- Coordinated multilingual correspondence with partners
- Acted as liaison for international institutional partners
⭐ Core Skills: International Relations, Intercultural Communication, Stakeholder Management, Multilingual Correspondence
🔧 Tools Used: Microsoft Office Suite, Google Workspace, Zoom, Google Meet
Communication & Social Media Manager
Chena
Apr 2023 - Sep 2023
- Managed end-to-end digital communication strategy
- Achieved measurable growth in audience engagement
- Produced multilingual content (Arabic, French, English)
- Analyzed performance data to optimize campaigns
⭐ Core Skills: Digital Communication, Content Creation, Social Media Management, Data Analysis, Brand Management
🔧 Tools Used: Social media platforms, Canva, Google Workspace, Notion
Bilingual Customer Relations Officer
Xpercia
Mar 2022 - Aug 2022
- Provided client support in French and English
- Managed complex claims and escalations effectively
- Maintained high client satisfaction rates
- Ensured meticulous CRM records and client follow-up
⭐ Core Skills: Customer Relations, Complaint Management, CRM Administration, Bilingual Communication
🔧 Tools Used: CRM systems, Microsoft Office Suite, WhatsApp Business
English Language & Communication Coach
Wall Street English
Feb 2021 - Jun 2021
- Designed and delivered structured English sessions
- Coached adult and adolescent learners in communication
- Adapted teaching methods to individual needs
- Achieved high engagement results from participants
⭐ Core Skills: Communication Coaching, Curriculum Design, Public Speaking, Training & Development
🔧 Tools Used: Microsoft Office Suite, Zoom, Google Meet
Education
Dental prosthesis training
Faculty of Dental Medicine Casablanca
2022-2023
Biology geology
Faculté de science Rabat
2020-2022
Sciences (French Option)
International Baccalaureate
2020/2022
Dental prosthesis training
Faculty of Dental Medicine Casablanca
2022-2023
Biology geology
Faculté de science Rabat
2020-2022
Sciences (French Option)
International Baccalaureate
2020/2022
Certifications & Training Courses
Get Ninja Executive Assistant Training Program
Get Ninja Inc.
- Client-First Ownership & Professional Standards: Trained to operate with full accountability, proactive problem-solving, and a client-first mindset. Emphasis on anticipating needs, maintaining discretion, and consistently improving efficiency and outcomes.
- Executive Support & Operational Excellence: Developed the skills to support executives at a strategic level, including calendar and inbox management, task prioritization, documentation, research, and cross-functional coordination in fast-paced environments.
- Technology & AI-Enabled Productivity: Hands-on training in using modern productivity tools and AI to enhance research, writing, data organization, and workflow optimization. Focus on applying technology responsibly with strong human judgment.
- Real-World Scenarios & Performance Validation: Training completed through scenario-based exercises and practical assessments, demonstrating readiness to deliver high-impact executive support from day one.
